Peggy AmelungMar 30, 20231 minCustomer Experience Trends 2023 9 trends for anyone interested in customer experience, as a compact guide in times when AI, automation and technology are making...
Peggy AmelungFeb 8, 20223 minWasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyaltyLove hype or real feelings? Where does your brand stand and how do you get in touch with customers? Valentine's Day from a Customer...
Peggy AmelungJan 24, 20228 minCustomer Experience NewsNine Customer Experience Trends 2022The pivot of Customer Experience. Customer Experience becomes an executive topic and changes companies from the root. We look ahead....
Peggy AmelungDec 24, 20214 minThe three Customer Experience Learnings 2021The quintessence of what makes successful brands in 2021 in dealing with their customers and partners. Strong brands develop loyal...