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The Recency Effect: Why the Last Customer Contact is Crucial

The Recency Effect: Why the Last Customer Contact is Crucial

The Recency Effect: Why the Last Customer Contact is Crucial

Peggy Amelung

Oct 9, 20243 min read

Your Review Response Strategy Is Costing You Revenue—Here's the Proof

Your Review Response Strategy Is Costing You Revenue—Here's the Proof

Your Review Response Strategy Is Costing You Revenue—Here's the Proof

Peggy Amelung

May 76 min read

The Moment I Realized Our Perfect System Was Breaking People

The Moment I Realized Our Perfect System Was Breaking People

The Moment I Realized Our Perfect System Was Breaking People

Peggy Amelung

Feb 246 min read

Customer experience: more than a concept, it’s a real connection 🎃

Customer experience: more than a concept, it’s a real connection 🎃

Customer experience: more than a concept, it’s a real connection 🎃

Peggy Amelung

Oct 31, 20243 min read

The Recency Effect: Why the Last Customer Contact is Crucial

The Recency Effect: Why the Last Customer Contact is Crucial

The Recency Effect: Why the Last Customer Contact is Crucial

Peggy Amelung

Oct 8, 20243 min read

✨ GSA Convention 2024: Inspiration and deep encounters that stay with you 🎤💡

✨ GSA Convention 2024: Inspiration and deep encounters that stay with you 🎤💡

✨ GSA Convention 2024: Inspiration and deep encounters that stay with you 🎤💡

Peggy Amelung

Sep 16, 20243 min read

Customer Experience Trends 2023

Customer Experience Trends 2023

Customer Experience Trends 2023

Peggy Amelung

Mar 30, 20231 min read

Customer Experience Trends 2023

Customer Experience Trends 2023

Customer Experience Trends 2023

Peggy Amelung

Mar 3, 20231 min read

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Peggy Amelung

Feb 8, 20223 min read

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Peggy Amelung

Feb 8, 20223 min read

Nine Customer Experience Trends 2022

Nine Customer Experience Trends 2022

Nine Customer Experience Trends 2022

Peggy Amelung

Jan 24, 20228 min read

The three Customer Experience Learnings 2021

The three Customer Experience Learnings 2021

The three Customer Experience Learnings 2021

Peggy Amelung

Dec 24, 20214 min read

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Peggy Amelung

Dec 16, 20214 min read

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Peggy Amelung

Dec 16, 20214 min read

Why swimming in cold water not only makes you physically fit but also strengthens your mind

Why swimming in cold water not only makes you physically fit but also strengthens your mind

Why swimming in cold water not only makes you physically fit but also strengthens your mind

Peggy Amelung

Oct 20, 20215 min read

How to make it easier for your customers to connect with you

How to make it easier for your customers to connect with you

How to make it easier for your customers to connect with you

Peggy Amelung

Aug 25, 20217 min read

How to make it easier for your customers to connect with you

How to make it easier for your customers to connect with you

How to make it easier for your customers to connect with you

Peggy Amelung

Aug 24, 20217 min read

Is the customer king, partner or friend? How do you become the king of the customer experience?

Is the customer king, partner or friend? How do you become the king of the customer experience?

Is the customer king, partner or friend? How do you become the king of the customer experience?

Peggy Amelung

May 19, 20216 min read

Is the customer king, partner or friend? How do you become the king of the customer experience?

Is the customer king, partner or friend? How do you become the king of the customer experience?

Is the customer king, partner or friend? How do you become the king of the customer experience?

Peggy Amelung

May 18, 20216 min read

Optimism in times of crisis

Optimism in times of crisis

Optimism in times of crisis

Peggy Amelung

May 13, 20213 min read

Hotel Freaks - Eurotalk, the first round

Hotel Freaks - Eurotalk, the first round

Hotel Freaks - Eurotalk, the first round

Peggy Amelung

May 13, 20214 min read

Measure Customer Experience- CX reality in numbers

Measure Customer Experience- CX reality in numbers

Measure Customer Experience- CX reality in numbers

Peggy Amelung

May 13, 20213 min read

5 Tips on top rankings and positive customer ratings even in times of crisis

5 Tips on top rankings and positive customer ratings even in times of crisis

5 Tips on top rankings and positive customer ratings even in times of crisis

Peggy Amelung

May 13, 20213 min read

You are just jealous! Yeah, so what?

You are just jealous! Yeah, so what?

You are just jealous! Yeah, so what?

Peggy Amelung

May 13, 20217 min read

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