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The Recency Effect: Why the Last Customer Contact is Crucial

The Recency Effect: Why the Last Customer Contact is Crucial

The Recency Effect: Why the Last Customer Contact is Crucial

Peggy Amelung

Oct 8, 20243 min read

Customer Experience Trends 2023

Customer Experience Trends 2023

Customer Experience Trends 2023

Peggy Amelung

Mar 2, 20231 min read

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Wasted potential: why Valentine's Day pays dividends on branding, sales, and customer loyalty

Peggy Amelung

Feb 7, 20223 min read

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Is digitisation the all-round solution for a successful customer experience? Where are the limits?

Peggy Amelung

Dec 16, 20214 min read

How to make it easier for your customers to connect with you

How to make it easier for your customers to connect with you

How to make it easier for your customers to connect with you

Peggy Amelung

Aug 24, 20217 min read

Is the customer king, partner or friend? How do you become the king of the customer experience?

Is the customer king, partner or friend? How do you become the king of the customer experience?

Is the customer king, partner or friend? How do you become the king of the customer experience?

Peggy Amelung

May 18, 20216 min read

Outdoor areas for customers and guests- Why you should definitely think about upgrading now.

Outdoor areas for customers and guests- Why you should definitely think about upgrading now.

Outdoor areas for customers and guests- Why you should definitely think about upgrading now.

Peggy Amelung

May 11, 20215 min read

Microsoft is much more interested in supporting large companies than people

Microsoft is much more interested in supporting large companies than people

Microsoft is much more interested in supporting large companies than people

Peggy Amelung

May 11, 20215 min read

Bad experiences scare away customers faster than you think

Bad experiences scare away customers faster than you think

Bad experiences scare away customers faster than you think

Peggy Amelung

May 11, 20216 min read

Outdoor areas for customers and guests- Why you should definitely think about upgrading now.

Outdoor areas for customers and guests- Why you should definitely think about upgrading now.

Outdoor areas for customers and guests- Why you should definitely think about upgrading now.

Peggy Amelung

May 11, 20215 min read

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