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The Human Reset Advisory- GHX ™
Turn touchpoints into human connection.
And human connection into loyal revenue.
GHX ™ Free diagnostic
Losing customers- and you don't even know it?
12 clear questions that show you exactly where it's breaking — so you act before your customers switch to someone else.
Built from 20 years inside Ritz-Carlton, Bvlgari and Hostal de la Gavina. Sharpened across 157 podcast episodes on what breaks a CX — and what fixes it.
Free. No scoring system designed to make you feel better.
WHATS INSIDE
Your customers have gotten more demanding. Your team is too busy keeping up to notice what's slipping.
You know the feeling:
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Your NPS looks fine — but your best clients are less enthusiastic than last year
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Your team is working hard — but every exception, every escalation lands on the same one or two people
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You know something needs to change — but urgent tasks keep pushing it to next quarter
You're not telling yourself it doesn't matter. You're telling yourself it's not urgent enough to fix this week. That you just haven't had the bandwidth.
That's exactly what this diagnostic is for.
The GHX Pressure Test is for:
FOR WHOM
01
You lead. Others depend on your CX.
You're a founder, a CEO, or the person who signed up for "CX is my responsibility" — and meant it. You know the experience is yours to own. You just haven't made the time to look at it without flinching.
02
You want the truth. Not a lesson.
You don't need another quiz that congratulates you. You need to know where the gap is — under real pressure. When the team is short-staffed. When volume spikes. When a complaint lands at 7pm on a Friday.
03
You have zero patience for fluff.
No 47-step framework. No overwhelming action plan. No scoring system designed to make you feel okay about a problem you haven't fixed yet. Just 12 hard questions — and the clarity you've been putting off for months.
The GHX Pressure Test
Tool 1 - Available now
A 5-minute diagnostic for leaders whose CX is one bad week away from breaking.
You've built a customer experience that works. NPS is solid. Your team knows the scripts. Last quarter's numbers looked good.
Then your Senior CX Manager gives two weeks' notice. A customer complaint goes viral on LinkedIn. A system that looked fine on paper meets a Tuesday it wasn't built for.
This diagnostic shows you exactly what breaks first — before your customers notice, before your team burns out, before your best people start updating their LinkedIn.
No fluff. No scoring system designed to let you off the hook.
12 questions. 5 minutes. Free.
You get
What the pressure test reveals
01
What breaks first in your Customer Experience when pressure hits- before it becomes visible to customers.
02
Where your experience is him/her-dependent- and what costs you when that person leaves
03
Wich section of your operation is running on instinct, not on system and genuine human experience
04
The one thing to fix this month- without breaking whats already working
"The quality of human experience you can create for another person is a direct function of what you have developed within yourself."
Peggy Amelung
Former Ritz-Carlton & Bvlgari Hotels manager.
Integral Coach. Founder of the GHX™ Framework.
Host of 15 Minutes Customer Obsession.
Peggy Amelung
Integral Coach, Hospitality Expert, Creator of GHX, Host of 15 Min Customer Obsession
About —
The Person Behind the Test
I'm Peggy Amelung. For over 20 years I worked inside international luxury hospitality — at Ritz-Carlton, Bvlgari Hotels, Hostal de la Gavina, and Francis Ford Coppola Hotels.
In that world, there's no room for a CX that only works on good days. The margin for getting it wrong is zero. Not close to zero. Zero.
What those 20 years taught me — and what 157 podcast episodes on customer experience confirmed — is this: most CX problems aren't caused by bad people or bad intentions. They're caused by systems that were never stress-tested. Systems that look fine on paper and break the moment something unexpected happens.
The GHX Pressure Test was built from that experience. Not from a textbook. From the floor of some of the most demanding hospitality operations in the world.
It asks the questions most leaders avoid — because the answers require action.