A journey of a thousand miles begins with a single step.

Lao-tzu, Chinese philosopher (604 BC – 531 BC)

We connect private independent hospitality institutions or firms with an hospitality application to international market leaders.

As experts of hotel operations with international experience in all aspects of the hospitality industry and customer service management, we crystallize your ideas into clear and achievable goals. And we will not just leave it there, with a step by step guidance of new standards and processes as well as a sustainable training for your team, we ensure you to profitably turn your visions into the real business world.

Conceptional Services

  • Business planning for hotel, bar & restaurants,
    clubs and other hospitality applications
  • Customer Service Concepts
  • Product development and design

A problem well stated is a problem half solved.

Charles Kettering

Our process begins with analysing your existing operation. With knowledge, passion and meticulous attention to detail we identify strengths and weaknesses and peruse the root causes of any challenges.

We will not tell you what is right or wrong,
we will tell you what will make the difference.

Operational Analysis

  • Mystery Shopping
  • Operational Standards Analysis
  • Social Media Analysis

Details are not details, they make the product.

Charles Eames

Our aim is simple:
we develop sustainable operational structures so your team is equipped to focus on the guest and customer to deliver a memorable experience.

It is not enough to have the passion for your product. It is also essential to have the tools, standards and procedures tailor made to lead the staff. Defined processes are the key to an unique hospitality experience and to satisfied guests who will return time and time again and refer you to others.

Services

  • Pre Openings
  • Customised handbooks
  • Optimisation of all operational processes and standards
  • Social Media Management
  • Household Management

Success is a journey, not a destination.

Emanuel Swedenborg

We accompany training processes with multi-lingual training and coaching programs for employees and leaders applying proven techniques to achieve dramatic results.

We are your partner.

Training & Coaching

  • Team Coaching and Motivational Training
  • Practical Hands-on Training
  • Multi-lingual training in English, Spanish, German, Italian and Catalan