Mystery Shopping including a compact social media analysis.
Yes, we will be the unknown spy and we will look with fresh eyes under the beds, behind the curtains and observe during operational hours whether your staff follows service standards, whether they are attentive, knowledgeable and anticipating your guests wishes and needs.
We are thorough, honest and fair.
Optimisation of all operational processes
We will create with your leaders the most efficient standards and procedures, including checklists and customised handbooks according to your business philosophy and establishment –
the first step to a cross-divisional, uniform guest experience.
Social Media Management
With comprehensive reports on your online reputation, we connect you directly to your guests' feedback. We give you a detailed review about your market positions with regard to your competitors. We will manage your comments and responses to capitalize on converting any challenges into a long-lasting and profitable relationship.
Luxury hotels have imported the service of a butler into their properties. We do export the luxury hotel services into private homes including house manuals.